Return and Refund Policy

At ssiento.com, we care about the quality of our products and the satisfaction of our customers. For this reason, we only accept returns in the case of errors, damage, incomplete, or incorrect products.

1. Cases in which returns are accepted

• The product arrived damaged.

• The product is incomplete.

• The received product does not match what was ordered.

2. Cancellations

You may cancel your order as long as it is still in “Processing” status.
In that case, the refund will be processed and reflected in your account within 3 to 5 business days.
Once the order status is marked as “Completed,” it can no longer be canceled.

3. Deadline to request a return

You must report any issue within 2 business days (48 hours) of delivery.
After this period, it will not be possible to process a return.

4. Product condition for returns

The product must be unused, in its original packaging, and in optimal condition.

5. Process to initiate a return

To start a return:

Send an email to ssientosandiego@gmail.com including:

• Order number

• Clear photos of the damage, missing item, or error

Our team will review your request and send you instructions.
Ship the product back according to the provided instructions.

6. Return shipping costs

If the error is on SSIENTO’s part (damaged, incomplete, or incorrect product), we will cover the return shipping costs.
In all other non-applicable cases, returns are not available.

7. Refund timeline

Once the returned product is received and verified, we will process the refund within 3 to 5 business days.
The refund will be made to the same payment method originally used.

8. Products not eligible for return

• Perishable products that were delivered correctly

• Used products or those not in their original packaging

• Customer’s change of mind

• Requests made after the 48-hour period