Return and Refund Policy

By purchasing at Ssiento.com through our website, you accept our Cancellation and Refund Policies mentioned below:

You may cancel your order as long as it is in “Approved Payment” status, upon request, the refund will be reflected from 3 to 5 business days. Once your order is in “Processing”, cancellations will not be accepted, since your order is already being processed.

To make a complaint or raise an incident just log in and click here info@ssiento.com Our quality and service department will contact the registered email to follow up on your complaint within 8 hours.

If you wish to report an order click here info@ssiento.com

Warranties or replacements

We care about providing you with the best service and the best experience when buying and sending flowers and gifts. Fresh flowers, delivery scheduling, customer service and 100% quality guarantee is our commitment in each and every one of our deliveries.

In case your arrangement or gift arrives damaged or incomplete, please contact us as soon as possible and send us pictures showing the nonconformity.

It is important that this information reaches us as soon as possible after the product has been delivered.

What the customer must do

You must notify only in the following cases:

Modify my order
Cancel my order
I did not get the quality I expected
My order is wrong
My order arrived incomplete
Reschedule my order
My order arrived late
I did not get the expected delivery service
My order was not delivered

Time period in which returns are accepted

The customer who makes the purchase has a maximum of 48 hrs. to report the nonconformity, after this time, Ssiento.com concludes its warranty policy on the product, as it works with a perishable product.

When is a refund usually issued to the customer?

The customer will receive a refund as long as he/she complies with the guidelines mentioned in our return and refund policies.

We are at your disposal:

Monday-Friday 8:00 AM to 8:00 PM
Saturday-Sunday 9:00 AM to 6:00 PM

Hours of Operation:
Monday-Friday 8:00 AM to 8:00 PM
Saturday-Sunday 9:00 AM to 6:00 PM